Return and Refund Policy

At MTDI, we strive to provide the best online shopping experience to our customers.
We understand that sometimes products may not meet expectations or unexpected circumstances may arise. Therefore, we have established a return and refund policy to ensure customer satisfaction and resolve any issues quickly and efficiently.


Returns:


1. Eligible Products: We accept returns of products that are in their original condition, unused, unopened, and with the packaging intact. Products must be returned within 14 days from the date of delivery to be eligible for a refund or exchange.
2. Return Process: To start the return process, please contact our customer service team via info@todoepisymas.com or by calling 601 330 240. Please provide the order number and a brief description of the reason for the return.
We will provide you with a prepaid shipping label for your convenience.
3. Product Inspection: Once we receive the returned product, our team will conduct an inspection to check its condition. If the product meets our return criteria, we will proceed with the refund or exchange according to your preference.


Refunds:


1. Refund Processing: Refunds will be processed within 10 business days after we have received and verified the returned product. The refund will be made via the same payment method used on the original purchase, unless otherwise agreed.
2. Shipping Costs: Original shipping costs are non-refundable.


Exceptions:


1. Ineligible Products: Some products, such as personalized or perishable products, may not be eligible for return or refund. Please consult us before making your purchase.
2. Damaged Products: If you receive a damaged or defective product, please contact our customer service team immediately so that we can resolve the issue as soon as possible.


At MTDI, we value the trust our customers place in us and strive to provide exceptional customer service. If you have any questions or concerns about our return and refund policy, please do not hesitate to contact us. We’re here to help

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